Chris Voss is the author of Never Split The Difference: Negotiating Like Your Life Depended On It.
Chuck Bolena, President of Results From Thinking, interviewed him for Journey To Success Radio.
Chris Voss is the author of Never Split The Difference: Negotiating As If Your Life Depended On It and CEO of the Black Swan Group Ltd., a firm that solves business negotiation challenges with hostage negotiation strategies.
He has used his many years of experience in international crisis and high stakes negotiations as an FBI agent to develop a unique program and team that applies these globally proven techniques to the business world.
Chris and his team are consulting and training business leaders to negotiation success. They have helped companies secure and close better deals, save money, and solve internal communication problems between senior management and employees.
Prior to 2008, Chris was the was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Prior to becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.
During Chris’s 24 year tenure in the FBI, he was trained in the art of negotiation by not only the FBI, but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.
teaches business negotiation in the MBA program as an adjunct professor at
University of Southern California’s Marshall School of Business and at
Georgetown University’s McDonough School of Business. He has taught business
negotiation at Harvard University, guest lectured at The Kellogg School of
Management at Northwestern University, The IMD Business School in Lausanne,
Switzerland and The Goethe School of Business in Frankfurt, Germany.
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.