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Sending Emotionally Intelligent Emails by TalentSmart

Sending Emotionally Intelligent Emails is becoming more and more important as we get deeper and deeper into the digital age.

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Dr. Travis Bradberry is one of my most favorite writers and thinkers. This article will help you to become more emotionally intelligent in your email communications.

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By Dr. Travis Bradberry

These days, we’ve all been on the receiving end of a scathing email, as well as its mysterious, vaguely pejorative cousins. You know the messages to which I refer. They don’t need exclamation points or all caps to teem with anger and drip with sarcasm. Dressing someone down via email is tempting because it’s easy—you have plenty of time to dream up daggers that strike straight to the heart, and you lack the inhibition that is present when the receiving party is staring you in the face. This type of email is known in cyberspace as “flaming,” and all such messages have a single thing in common—a complete and utter lack of

emotional intelligence.

A recent survey (sponsored by communications device manufacturer Plantronics) reveals that 83% of today’s workforce considers email to be “critical” to their success and productivity. That’s more than the phone (81%), audio conferencing (61%), instant messaging (38%), or social media (19%). That’s probably because 90% of the workers surveyed reported that they regularly perform work outside of the office—whether in different company locations, client sites, off-site meetings, or when working remotely from home.

Since its inception, the role of online communication in how we interact with other people has been expanding —with no sign of slowing down. Email has been around long enough that you’d think that by now we’d all be pros at using it to communicate effectively. But we’re human and—if you think about it—we haven’t mastered face- to-face communication either. In fact, we’re hard-wired to struggle when it comes to keeping our emotions from obscuring our intentions (and sometimes derailing our progress in achieving our goals).

The bottom line is that we could all use a little help. The five strategies that follow are proven methods for keeping your emotions within reason, so that you don’t hit “send” while your emails, tweets, comments, and virtual chime- ins are still flaming.

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